Jobs - Forge Buffalo

Forge Buffalo


Entry Level Fraud Investigations (Customer Service)

  • Company: HiOperator
  • ID: 478188
  • Posted: 2/8/2021
  • Location: Buffalo, NY
  • Category: Admin - Customer Service / Call Center
  • Job Type: Direct Placement
  • Duration: Direct Placement


At HiOperator, our employees are our most important asset! Excellent customer service is embraced by everyone - from our engineers to our CEO. We are building a team of tech-savvy individuals who are passionate about customer service and willing to work hard to solve problems.
Who are we?
 HiOperator is a next-gen customer service platform, combining integrations, AI, and awesome people. We don"t actually call our team Customer Success Representatives-- we are Customer Happiness Engineers. Why? Because we strategically engineer excellent customer service which creates customer happiness.
We are located in downtown Buffalo and looking for motivated people to be part of a small, rapidly growing team. You'll get to use cutting-edge software, learn how a bunch of different companies do customer service and have some fun while doing so! We don't care about which degree you have--or if you even have a degree. To us, the ability to hustle and persevere outweighs any degree that you may have (even if it's from an Ivy league).
What we offer!
  • Competitive pay!
  • Monthly commuter benefit to help pay for parking or transit!
  • Medical, Dental, and Vision benefits
  • No NY State income taxes!! After 6 months, we offer the ability to take part in the Startup-NY program to be exempt from NYS income tax.
  • Generous time off!
  • Multiple schedule options
  • Opportunity for growth at a rapidly growing startup
What you"ll do:
  • Support HiOperator"s clients in the banking & finance sector by doing in-depth investigative work and utilizing your problem-solving skills!
  • This role has NO phone support required and is NOT directly interacting with customers
  • Work closely with Account Managers/Team Leads and Executive Members
  • You will be handling fraud disputes and investigations and helping determine the root cause of customers problems
Schedule Options:
  • Sunday - Wednesday, 8am to 7pm
  • Wednesday - Saturday, 8am to 7pm
About you:
  • Dependable - Will show up ready to roll every day with a positive attitude and creative mindset.
  • Tech Savvy - You should be the sort of person who can do some initial troubleshooting on your own, be comfortable reinstalling Slack and 1Password for example. You should be able to type 50+ wpm.
  • Self Starter - We"re a small startup and things can be ambiguous and chaotic at times. You"ll take the initiative to be strategic and understand the importance of interaction while having an awesome attitude and the ability to hustle
  • Accountability - you take responsibility for your actions
  • Collaborative - We work together, learn together, and grow together 
  • Quick Learner - You will be covering customer service for various different clients, which requires an ability to learn things quickly and adapt to changing policies and procedures
  • Willingness to be flexible - You cover for someone, they cover for you, in all things
More about you:
  • Comfort using Google Suite of Products
  • Experience using customer service software is a plus: i.e. ZenDesk, FreshDesk, Shopify, Magento
  • Exceptional attention to detail, accuracy, and a sense of urgency
  • Excellent written and verbal skills
  • 6+ Months in Customer Support Role
  • Weekend and Evening availability is a must
  • Phone experience a plus
Visit us to learn more:
This is not a remote position - Buffalo, NY only please :)
Job offers are contingent on a satisfactory background check as permitted by New York State law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.
HiOperator is an Equal Opportunity Employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by New York State law.
Job Requirements

  • 6+ Months in Customer Support Role


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