Jobs - Forge Buffalo

Forge Buffalo


Patient Advocate

  • Company: Circuit Clinical
  • ID: 478153
  • Posted: 2/5/2021
  • Location: Buffalo, NY
  • Category: Pro - Healthcare
  • Job Type: Direct Placement
  • Duration: Direct Placement


Who we are:
Since 2015, we have been on mission to transform the way people find, choose, and participate in clinical research by building one of the largest integrated research organizations in the U.S and by creating our award winning technology TrialScout, the first ever patient rating and review platform for clinical trials. Our technology isn’t the only award winner! Chosen as a 2020 winner of the Best Places to Work contest by the Buffalo Business First periodical, we work hard to make sure our culture is focused around transparency, accountability, performance, and continuous learning - because just as we are obsessed with the patient experience in clinical trials, we are equally obsessed with the employee experience. We are looking to expand our growing team!
What we offer:
We are proud to offer competitive benefits, salary, and an environment focused on helping you grow personally and professionally.
What you’ll do: 
As the Patient Advocate, you will be responsible for identifying and pre-screening potentially eligible patients to enroll into a research opportunity. You will work directly with the lead Research Coordinator to maximize efforts to locate potentially eligible participants by utilizing methods  such as phone screening, social media advertising, community engagement and third party referral systems. You will act as a guide and advocate to support the patient throughout their entire clinical research journey.
You’ll be responsible to:
  • Identify and pre-screen potential participants for clinical trials utilizing knowledge of study protocol.
  • Conduct recruitment outreach to potential study participants. 
  • Coordinate with research staff in the scheduling of screening visits and document in Clinical Trial Management (CTMS) including possibly booking travel for the study participant.
  • Collaborate with research staff to achieve recruitment goals and objectives for each study.
  • Remain up to date with study timeline and changes in protocol amendments.
  • Continually connect with the patient to understand potential roadblocks or barriers to their engagement in clinical research, first listening to the problem, then working to find a solution.
Who you are:
  • You are known for being an advocate and great listener. 
  • You have a way of putting potential study participants at ease, answering their questions with confidence and poise.
  • You love to connect and relate to people.
  • You have a patient first mentality.
  • You let things roll off your back. You don’t get offended if a potential study participant hangs up on you! You keep on trying. 
  • Your attention to detail is on point.
  • You are organized, organized, organized.
  • Your phone etiquette is top notch.
  • You are well spoken, both verbally and written.
  • You value what we value: Thoughtful transparency, Expansive Inclusion, Fearless Accountability, Relentless Performance, Talent Obsession, and Continuous Learning. 
Your qualifications:
  • High school diploma required, Associates Degree preferred
Your preferred experience:
  • Bilingual in English/Spanish is strongly preferred 
  • 1 year of call center or customer service experience preferred 
  • Computer literacy including Microsoft office (Word, Excel), Google suite, and CTMS software 
Who you'll report to:
  • Reporting to the Clinical Services Group Lead, you will work closely with the Clinical Operations Team. 
The other fine print:
  • Location: This position is headquartered at our main campus in Buffalo, NY with the potential for occasional remote work. 
  • Travel: May require occasional travel to other research sites as required
  • Exemption status: Full time, non exempt
  • Physical requirements: the following physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
    • Regularly required to sit; use hands; reach with hands and arms; talk and hear.
    • Specific vision abilities include close vision
  • Other duties: the duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or. the scope of the job may change as necessitated by business demands
Job Requirements

-  High school diploma required, Associates Degree preferred


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