facebook Jobs - Forge Buffalo

Forge Buffalo


Customer Success Specialist

  • Company: Kangarootime
  • ID: 476787
  • Posted: 1/12/2021
  • Location: Buffalo, NY
  • Category: Admin - Customer Service / Call Center
  • Job Type: Direct Placement
  • Duration: Direct Placement


Kangarootime is hiring for a Customer Service Specialist in our Buffalo, NY location. 

Are you a creative thinker who loves to tackle customer service issues?

Are you passionate about making people happy?

Are you eager to make an impact?

If so, Kangarootime’s Customer Success Specialist position may be the role for you.

Here's who we are:

Kangarootime has built the leading all-in-one management platform for childcare. It brings automation to childcare and provides childcare professionals with the tools to scale their classrooms, digitize their businesses and seamlessly communicate with their families and staff. The company’s cloud-based mobile application takes professional caregivers out of the revenue cycle, freeing up time for what really matters—the children.

Kangarootime’s team follows five core values: Kindness. Integrity. Resilience. Thoughtfulness. Relentlessness. 

Our values dictate how we operate and how we interact with our customers.

Here's what you'll do:

Become an expert on our business model, product, and customer base

Be responsible for maximizing the value that customers experience by providing unparalleled support via email, chat and phone for a wide rang of inbound customer inquiries and issues

Get creative in providing meaningful and memorable experiences for customers

Master our internal CRM database and measure adoption rates

Collaborate across teams for problem solving and to improve efficiency

Assist in creating resources for support and training customers

Here's what you'll need:

2+ years' experience in customer service or a similar customer facing role

Impeccable grammar and spelling skills

To be detailed-oriented, meticulous, and highly observant

To be an excellent problem solver and critical thinker

Empathy, patience, and consistency to handle different personalities and provide the same level of service regardless

Ability to quickly understand clients' needs, build on-going relationships, and create solutions

To be a self-starter who is adaptable in new situations where you can think on your feet

Enthusiasm for new technology with a desire to learn and continuously improve

To be value diversity and a sense of team spirit

To be goal driven and eager to make an impact

Job Requirements


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